Terms & Conditions

Last updated: 7th October 2026

These Terms & Conditions (“Terms”) apply to your use of the CLICKED! mobile application (“App”) and our website (“Website”) operated by Clicked Technologies Limited, a company registered in England and Wales.

By downloading, accessing, or using the App or the Website, you agree to be bound by these Terms. If you do not agree, please do not use the App or Website. These Terms are available on our Website and inside the App, in Help and Feedback.

1. Who We Are

Clicked Technologies Limited

Registered in England & Wales

Company number: 16367560

Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

If you have any questions, you can contact us at: support@clicked.skin

2. What CLICKED! Does

CLICKED! provides:

  • Digital skin analysis based on user-submitted photos;

  • general skincare insights, education, guidance and product matching;

  • curated recommendations based on your inputs.

The Website provides general informational content about our services.

CLICKED! does not provide medical advice and is not a substitute for consulting a qualified healthcare professional. See Section 10 for full details.

3. Who Can Use CLICKED!

To use the App, you must:

  • be at least 16 years old

  • live in a country where CLICKED! is available;

  • agree to these Terms and our Privacy Notice.

If we believe you are using the App in violation of these Terms, we may suspend or terminate your account.

4. Your Account

You are responsible for:

  • keeping your login details secure;

  • ensuring information you provide is accurate and up to date;

  • any activity that occurs under your account.

If you believe your account has been compromised, you must contact us immediately.

5. User Content (including photos)

By uploading photos, comments or other content (“User Content”), you confirm that:

  • you own the rights to that content;

  • the photo is a genuine, current photo of your own face — CLICKED! only accepts photos of yourself, not of any other person, including any child;

  • your content does not break any laws.

You grant us a non-exclusive, worldwide, royalty-free licence to use your User Content for the purposes of operating and improving the App. We do not sell your images or personal data. For full details, see our Privacy Notice.

We may remove content that breaches these Terms. We do not allow any image that sexualises, exploits or endangers a child, whether or not it is submitted as a photo of the uploader's own face. If we become aware of such content, or reasonably suspect a user is a child using the App in breach of Section 3, we will remove the content immediately, suspend or terminate the account, and report it to the appropriate authorities, including the National Crime Agency and/or NCMEC as relevant. If you have a concern about content on the App, please contact us at support@clicked.skin.

6. Acceptable Use

You agree not to:

  • upload inappropriate, harmful or illegal content;

  • misuse the App, attempt to hack it, or disrupt other users;

  • use our content or recommendations in a way that breaches any law;

  • attempt to reverse-engineer or copy our technology.

Violation may result in account suspension or legal action.

7. Our Intellectual Property

All App and Website content — designs, text, graphics, algorithms, features, and branding — belongs to Clicked Technologies Limited or our licensors.

You may not copy, reproduce, or distribute any part of the App or Website without our written permission.

8. Product Recommendations

The App may suggest products from brands or retailers. These recommendations are based on information you provide, our skin-health methodology and expert-driven matching criteria.

  • We do not guarantee that any product will work for you.

  • Prices and availability may change.

  • Retailers and brands may offer us affiliate commissions, but this does not influence our science-based recommendations.

You are responsible for checking ingredient lists for allergies or sensitivities.

9. Payments and Subscriptions (if applicable)

Where the App includes paid features, separate pricing terms will be shown at point of purchase.

By subscribing, you agree to:

  • pay the stated fees;

  • allow recurring payments unless cancelled;

  • abide by the refund policies of the relevant app store (Apple App Store or Google Play Store).

We do not process your payment details directly; all transactions go through the applicable app store, and only the applicable app store can grant a refund — we cannot issue refunds independently of it.

Where a one-time fee is charged to access the CLICKED! service (e.g. the 360° Consultation), the consultation begins delivering results to you as soon as you start the analysis questions — before the end of the 14-day cancellation period that would otherwise apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before the analysis questions start, you will be asked to separately confirm two things: that you want your consultation to begin immediately, rather than waiting until the 14-day cancellation period has passed, and that you understand you will lose your right to cancel once it does. Starting the analysis questions without giving both confirmations does not waive your cancellation rights.

Any refund request is decided by the applicable App Store under its own refund policy, which we do not control and cannot override — we do not independently guarantee or refuse refunds.

10. Important Disclaimer

CLICKED! provides informational and general skincare guidance only.

It is not a medical device and does not diagnose, treat, cure or prevent any disease.

Nothing within the App or Website should be taken as medical advice.

Always consult a qualified healthcare professional for:

  • persistent or severe skin conditions;

  • medical concerns;

  • allergies or reactions.

You use the App at your own discretion and risk.

11. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not responsible for indirect or consequential losses;

  • We do not guarantee the accuracy or uninterrupted availability of the App or Website;

  • Our total liability to you for any claim will not exceed the amount you paid to use the App in the past 12 months.

  • If you've been using CLICKED! for free, any liability on our part is limited to what's required under UK law.

Nothing in these Terms limits liability for death, personal injury, fraud, or anything else that cannot be limited by law.

12. Third-Party Links

The App and Website may contain links to third-party websites or products.

We are not responsible for:

  • their content;

  • their accuracy;

  • their policies or practices.

You access them at your own risk.

Some of these links, including links to recommended skincare products, may be affiliate links. If you make a purchase through one of these links, we may earn a commission from the retailer or brand at no extra cost to you. As set out in Section 8, this does not influence which products we recommend.

13. Privacy & Data Protection

Your privacy matters to us.

Our Privacy Notice explains how we collect, store, and use your data in accordance with UK GDPR and the Data Protection Act 2018.

Please read it carefully before using the App.

14. Termination

We may suspend or terminate your access if you:

  • breach these Terms;

  • misuse the App;

  • provide false or misleading information.

You may delete your account at any time.

Termination does not affect rights accrued before the termination date.

15. Changes to These Terms

We may update these Terms from time to time.

If changes are significant, we will notify you through the App or Website.

If you continue using the App after changes take effect, you are deemed to accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be resolved exclusively by the courts of England and Wales.

17. Non-Waiver

Our failure to exercise, or delay in exercising, any right under these Terms does not operate as a waiver of that right. A single or partial exercise of any right does not prevent us from exercising that right again, or any other right, in future.

18. Severability

If any part of these Terms is or becomes illegal, invalid or unenforceable, that part will be treated as removed from these Terms, and the rest of these Terms will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Notice, constitute the entire agreement between you and us in relation to your use of the App and Website, and supersede any previous agreement, understanding or arrangement between us relating to that subject matter, whether written or oral.

20. Exclusion of Implied Relationships

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.

21. Apple App Store Terms

If you downloaded the App from the Apple App Store, the following additional terms apply between you and us, and Apple may enforce them against you as set out below:

  • These Terms are between you and Clicked Technologies Limited only, not Apple, and Apple is not responsible for the App or its content.

  • Your licence to use the App is a non-transferable licence to use it on an Apple-branded product that you own or control, as permitted by the App Store's usage rules.

  • Apple has no obligation to provide any maintenance or support for the App.

  • If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever in relation to the App, and any other claims, losses, liabilities, damages, costs or expenses are our sole responsibility.

  • We, not Apple, are responsible for addressing any claims relating to the App, including product liability claims, any claim that the App fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.

  • We, not Apple, are responsible for investigating, defending, settling and discharging any claim that the App or your use of it infringes a third party's intellectual property rights.

  • By using the App, you represent that you are not located in a country subject to a US government embargo or designated by the US government as a “terrorist supporting” country, and that you are not listed on any US government list of prohibited or restricted parties.

  • You must comply with any applicable third-party terms when using the App, for example your mobile device or network provider's terms of service.

  • Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as such.

Our contact details for any questions or complaints about the App are set out in Section 1 above.

22. Contact Us

For questions about these Terms, email: support@clicked.skin