FREQUENTLY ASKED QUESTIONS

MY ROUTINE

Complete your 360° Consultation and we'll create a personalised skincare routine tailored specifically to your unique skin profile
We recommend completing a new consultation every 3–6 months, or sooner if you notice changes in your skin. Seasonal changes, hormones, lifestyle and skincare products can all affect your skin over time.
Yes. Your routine is a personalised starting point, but you can add, remove or reorder products to suit your preferences and existing skincare routine.
Sometimes you may experience some superficial improvements in your skin quality within days, however the most noticeable improvements are usually between 4 and 8 weeks.
Results vary depending on your skin concerns, the products you use and how consistently you follow your routine.

The 360° Skin Analysis Method interprets your skin the same way a skin expert would - interpreting your skin signals and lifestyle context to recommend products personalised to you.
Yes. You can add products from our hand-picked product library or manually add products you already own to keep your routine up to date. There is enough information in your Insights to guide you.
Where available, we provide links to trusted retailers so you can easily purchase recommended products. We only recommend products from reputable brands and trusted retailers.
Stop using the product if you experience irritation. If symptoms persist or are severe, seek advice from a healthcare professional. You can also update your profile to avoid certain ingredients in future recommendations.

Go to Profile > Password and security to update your password. You'll need to enter your current password before choosing a new one.
Your information is used to provide your personalised skin insights, recommendations and app experience.
We never sell your personal information. You can read more in our Privacy Policy.
Yes. Go to Profile > Help & Feedback and select "Delete account" at the bottom of the page. Account deletion requests are processed within 30 days and include a 7-day grace period should you change your mind.
Go to Profile > Personal details to update your name, email address, profile photo and other account information

Our skin insights are underpinned by established dermatological research, published clinical literature and nearly 20 years of professional skincare experience.
They are designed to provide personalised guidance, but should not replace advice from a qualified healthcare professional.
Yes. Completing a new consultation every 3–6 months, or whenever your skin changes, helps keep your skin insights and routine recommendations up to date.
If you have any questions about your skin insights or think something isn’t quite right, please contact us via Profile > Help & Feedback > Contact us. We’ll review your submission and get back to you as soon as we can.

Try closing and reopening the app, updating to the latest version and restarting your device. If the issue continues, please contact us through Profile > Help & Feedback > Contact us.
Check that notifications are enabled in both the app (Profile > Notifications) and your device settings.
Also check that Do Not Disturb or Focus mode is not preventing notifications
Check that CLICKED! has permission to access your camera and photos in your device settings. Make sure you have a stable internet connection, then try again using clear, well-lit photos.
Go to Profile > Help & Feedback > Contact us and send us a message. We aim to respond to all enquiries within 2–5 working days.